退款政策

CRIS Return & Refund Policy

Thank you for shopping at CRIS COMPANY! We want you to be satisfied with your purchase. Please review our return, exchange, and refund policy below.

1. Order Cancellation

Please double-check your shipping address, phone number, and order details after placing your order.

If you want to cancel your order, you must contact us within 12 hours and provide your order number and the reason for cancellation.

- Before shipment (no tracking number issued): Our customer service team can help modify or cancel your order.
- After shipment (tracking number issued): Orders cannot be changed or canceled.

2. 30-Day Return Guarantee

You may request a return within 30 days of receiving your order.

Items must be unused, uninstalled, undamaged, in their original packaging, with original tags where applicable, and accompanied by proof of purchase.

Unauthorized returns (sent back without prior approval) will not be accepted.

For non-quality-related returns, the buyer is responsible for return shipping costs and applicable restocking fees.

Restocking Fees

- Unopened: 10% restocking fee
- Opened or used: 30%–50% restocking fee

3. Exchange Policy

Exchanges are accepted for defective or damaged items. Photo or video evidence may be required.

For non-quality-related exchanges, items must remain unused, undamaged, and in their original packaging. The buyer is responsible for shipping costs.

No exchanges are accepted after 30 days from the delivery date.

4. Refunds

Once your returned item has been received and inspected, the refund will be processed to the original payment method.

Our processing time is generally 1–3 business days after the return has been approved. Your bank or credit card company may require additional time to post the refund.

If returned items are damaged, missing parts, or are not in resalable condition, CRIS COMPANY reserves the right to deduct applicable costs from the refund or refuse the refund where permitted by applicable law.

5. Non-Returnable Items

The following items are not eligible for return, refund, or exchange, except where required by applicable law:

- Items damaged due to misuse, improper installation, modification, or human error
- Special or custom orders
- Clearance or open-box items where explicitly stated as non-returnable
- Gift cards
- Promotional gifts or free items
- Individual accessories sold separately, unless the item is defective

Gift / Free Item Policy

Free gifts must be returned together with the main product and must be in new condition.

If a free gift is lost, damaged, or not returned, CRIS COMPANY may deduct its applicable retail value from the refund, where permitted by law.

6. Refused Deliveries

If a customer refuses delivery for any reason unrelated to a product defect or shipping error caused by CRIS COMPANY, the customer may be responsible for applicable shipping and return costs.

The package may either be returned to the sender or, where applicable, handled according to the carrier's procedures.

A refund will only be processed after the returned product has been received and inspected.

If the product is destroyed or cannot be recovered due to the customer's refusal of delivery, no refund may be issued.

Any applicable carrier refusal, return, storage, or handling fees may be deducted from the refund.

7. Duties & Import Taxes

For orders shipped internationally, buyers may be responsible for applicable import duties, customs fees, VAT, and other taxes imposed by the destination country, unless otherwise stated at checkout.

Please check the applicable charges before placing an order.

8. Orders Flagged as Fraud

If an order is flagged by our payment or security systems as presenting a high risk of fraud, we reserve the right to refuse fulfillment and issue a refund.

If you believe an order was incorrectly flagged, please contact us.

9. Accessories Purchase Policy

Individually purchased accessories may be non-refundable and non-returnable where specifically stated on the product page.

Please ensure compatibility with your vehicle and/or existing equipment before placing your order.

This policy does not affect your statutory rights regarding defective or non-conforming products.

10. Return Process

To request a return or exchange, contact us at:

info@carcris-cc.myshopify.com

Requests must generally be submitted within 30 days of receiving your order.

Please include:

- Order number
- Reason for the return or exchange
- Photos or videos, if the product is defective or damaged
- Any other information requested by our customer service team

We will normally respond within 1–3 business days with further instructions.

Do not send a product back without receiving return authorization and instructions from our customer service team.

Once we receive and inspect your returned item, we will notify you by email regarding the status of your return and refund.

Refunds will be issued to the original payment method after the return has been approved. Processing times may vary depending on your bank or payment provider.

Unless the return is due to a defective, damaged, incorrect, or otherwise non-conforming product, the buyer is responsible for return shipping costs.

Important Notes

- Please carefully check your order details, vehicle compatibility, and discount codes before completing your purchase.
- Missed discounts or coupon codes generally cannot be applied retroactively after an order has been completed.
- For returns with a value over USD 75, we recommend using a trackable shipping service or purchasing shipping insurance.
- CRIS COMPANY is not responsible for returned packages that are lost in transit when the buyer arranges the return shipment.
- Nothing in this policy limits any mandatory consumer rights or statutory warranties applicable under the laws of the customer's country of residence.